To Whom it May Concern,
Our staff knew that we needed to make changes to our business platform, but we needed help. I’m not saying that we were not intimidated at the thought of a consulting company coming in to dissect our business. We began the process with a sense of dread. However, after six weeks of long days and a lot of discussions, we feel like our consultant is a part of our team. We are a small company with an average number of twenty-five employees annually.
Most of those employees are field technicians that spend ninety-nine percent of their time in the field. It is hard to make them feel like they are a part of the “big” picture and keep them motivated for that very reason. Our office staff works closely together. Sometimes our roles are not clearly defined, and this leads to issues with stepping on each other’s toes and details slipping through the cracks.
Cogent did indeed come in and dissect our processes. However, instead of coming in, pointing fingers, and berating us for the things we were doing wrong, they lifted us up. Our field team was brought in for meetings and shared their ideas, needs, and concerns. It isn’t that we had not done that in the past, but this time there was an unbiased mediator with them to help them communicate their thoughts in a positive manner. The office team was given a chance to do the same thing on an individual basis. Cogent took our discussions and implemented new tools to help us share information more effectively and reduce our frustration and stress.
Our experience with Cogent Analytics has been nothing but positive. Everyone we worked with over the last six weeks was professional and respectful of both our time and talents. Chris Harris, our primary consultant, is now a member of the ComLink family. He brings a lot of management experience to the table, and he has a good team behind him. I feel confident that we will grow in positive ways if we continue to utilize the changes Cogent helped us make.
ComLink Network Services, Inc.