To Whom It May Concern,
I’m excited to have the opportunity to share with the reader my experience with Cogent. Myself and my brother inherited a 30-year-old family business. It had gone through a few iterations over the years, but as our mother retired, it called for me to take over as the Chief Operations Officer as well as the Chief Financial Officer. It was a daunting task. Although I am very comfortable in the role of Operations, the Financial aspect had me concerned.
By thorough, and sometimes painful, analysis of our organization, Cogent’s team was able to break things down to the most manageable and understandable terms for me. They helped me get a handle on all of the business processes and how they apply to each employee and expense. Their meticulous approach to time management and organization kept us on track and on schedule. Yet, they were flexible enough that when an issue would arise, or a critical point would be uncovered, we would be able to change direction, apply what we’ve learned, and come out with a new understanding of our business processes.
Judd Andres, our Project Director, was the best part of the experience. He was knowledgeable, professional and focused but very friendly and approachable. He and our Business Analyst, Arion Albert, did a great job of understanding our unique business, including all the ins and outs of it being family-run. Judd has become part of our family and played a crucial role in helping my brother and I learn to communicate well, work efficiently and be a strong team. He was able to analyze our personality strengths and weaknesses, recognized our different ways of processing information and helped us work together seamlessly.
I now have complete confidence in my ability to manage this company going forward. I have the tools and the understanding I lacked before engaging with Cogent. It was the best thing we could have done for ourselves, our employees and our family. I would highly recommend Cogent to anyone who wants a better understanding of their business and wants to make their business better.
Elena Miller, COO & CFO
Reedy Chemical Foam & Specialty Additives