We contracted with the operational consulting firm, Cogent Analytics in late April 2021 in order to improve efficiencies within our company by establishing standard operating processes and structure. In a surprisingly quick turnaround, the initial discovery phase with Cogent’s senior business analyst, Dave Drylie began the next week on April 26th. In an equally quick fashion, Mr. Jorge Colon was assigned as our project director and began a 13-week onsite review of our business processes and practices. We began implementing the changes almost immediately after identifying opportunity.
We want to thank Jorge Colon and his team for their effort and hard work across all of the segments of our business. To name a few of our new initiatives, Jorge helped us standardize and align operations procedures through all departments of our business. We were able to eliminate inefficiencies as well as establish clear role definitions, responsibilities and structural hierarchy for smoother operations and succession planning. This structure not only positions us for growth but it also defines a clear career path for retaining valuable employees. We also established key performance indicators to measure success and manage operational efficiency on a daily basis. I personally believe that the structure and measurable goals have lifted employee morale and empowered them to see how their daily work makes a difference in the success of our company.
As Scripture says, “Good planning and hard work lead to prosperity, but hasty shortcuts lead to poverty (Prov. 21:5).” We at New Life Chemical are thankful for the Lord’s blessing and for the wisdom and planning presented to us through Cogent Analytics and Mr. Jorge Colon.
We would not hesitate to recommend these services to those businesses planning to improve and grow.
Tim Northcutt
V.P. Sales/Partner
