To whom it may concern,
Two years ago, Cogent Analytics met with us to propose a no-cost evaluation of our business aimed at identifying potential areas of improvement. We were profitable during this time and believed the adage, “If it ain’t broke, don’t fix it!” However, over the following year and a half, we increased our volume by 50% (and our staff correspondingly), which exacerbated previously manageable issues. Our organization structure and processes began showing signs of weakness; some assignments were missed, while others were being performed by multiple employees as we scrambled to keep up with the increased volume of sales.
This time when Cogent called, we agreed that the timing was right as we needed both long-term and short-term road-maps to put us into a position to thrive with our increased business. The initial three (3) day evaluation identified several known problems as well as several unknown problems.
Our consultant, Kai Hungerford, arrived one (I) week later with a generalized understanding of our Company issues from the initial evaluation. Within days, Kai identified additional issues and provided us a road-map to implement lasting changes. Together, we developed charts identifying required actions that targeted “Quick Wins” as well as intermediate and long-term projects that required the creation of ancillary support procedures to achieve fruition.
Throughout the course of the twelve (12) weeks our consultant was here, we created new operational procedures to identify and eliminate waste, improved accountability, provide greater and more concise information to our employees, and track company-wide performance through collaboration of management team members.
We could not have achieved the successes, both large and small, without the assistance and guidance of Cogent. We highly recommend Cogent and Kai for their expertise in business operations, effective communication, and structure they provided.