I first off want to start by mentioning how much I appreciate Bill Shapcott’s persistence. Had it not been for his continued effort to meet with me and more important get Cogent in front of my father this process would never have happened? He saw the value of Cogent Analytics and how it could positively impact our business. He was always very respectful of my time and helped me present this idea to my father the owner of our company.
From day one I could see the value of what Cogent Analytics was going to bring to our business. Prior to Cogent coming into our business we spent 99% of our time working “in” the business and not working “on” the business. They were able to quickly asses our business, employees and mindset and they were able to lay out an outline of what they felt we wanted to accomplish and how best to attack it.
Then we were introduced to our project manager Bob Hahn. Bob was able to take the outline and as Bob would say put together the “game plan” for his time here. He took us through each step and really helped us “rebuild” the foundation of our business that fell more in line with how successful businesses are run rather than the “mom and pop” style we currently had.
For me it was a breath of fresh air, Bob and Cogent where able to help us with the basics like an organizational chart to the more dynamic things like overhead absorption rate. He has been a great coach to me personally and professionally. My brother and I are the future leaders of this company and Bob has been able to work closely with both of us giving us guidance and advice regarding business matters. His business knowledge and background have really opened my eyes in regards to how a business should run and what our roles should be. The motto “working in the business” as opposed to “working on the business” became very clear throughout the project plan.
With the foundation that Bob and Cogent has helped us build we feel much stronger about the company and our future outlook. We have all been extremely satisfied with our experience with Cogent and are actually disappointed that Bob has to leave, he has become part of our team!
VP Sales and Marketing