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How Do I Maintain Quality Standards In My Business?
Quality standards are paramount to business success and continued growth. Whether your business manufactures a product or offers a suite of services, it needs to demonstrate value to your clients. Here are a few essential considerations for maintaining quality standards for your business.
- Establish standard operating procedures (SOP)
SOPs are important because they communicate your expectations and benchmarks to your team. Further, SOPs are not just for operations and production; departments also benefit from their use. SOPs ensure that quality is upheld in both process and output.
- Communicate the value of quality.
As an organizational leader, use your influence to express the importance of quality. Share how and why quality touches everyone in the organization, even influencing team members’ daily life at home and in the community. Communicate with the team why quality is the foundation of business growth and how it affects pay increases and bonus structures.
- Develop incentive programs.
Incentive programs are a great way for leaders to back up their words with direct action. Depending on the type of business or industry, the program structure could include gift cards, branded promotional items, or employee recognition programs. Leaders who understand the human side of their business can design incentives that motivate employees to do their best.
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